Creating Better Hospitality Experiences for All
 

invest in your success

 
image.jpg

Secret Shopper

Feedback you can trust. BH Secret Shoppers are industry professionals who understand all aspects of the business. They provide fair and detailed reports designed to help you see your business through the eyes of your target audience.

Brand and Menu Concepts

Develop exciting concepts that rejuvenate the food scene. Streamline your menu to highlight value, increase revenue and lower food costs.

Presentation counts. Be proud of your businesses over all feel and aesthetic.

On-going Support

Consultation clients benefit from a Retainer Package option that ensures the implementation and success of systems developed during your consultation. (Recommended!)

For only $300/month get continued support through property visits, additional staff training, goal reinforcement and other resources.

Always Move Forward.

The Industry is ever Evolving.

We can support your goals and offer new approaches.
Let us Implement successful strategies and provide Staff training, while you focus on your business.

Business Services

image.jpg

Front of House Operations and Service Standards Consultation

Designed for Businesses offering Full-Service guest experiences with Food & Beverage

Better Hospitality completes Front of House assessments before implementing Growth Plans that include:

  • Steps of Service

  • Sales Approach

  • Brand / Ambiance / Aesthetics

  • Guest Retention

  • Menu / Pricing (Consumer View)

  • Web Presence (Web/Google/Maps/Social Media)

After completing the consultation project, Better Hospitality offers continuing services on retainer to keep the momentum going. (Recommended)

Beverage Program Consultation

Need help creating an exciting Cocktail Menu?

Need to improve your Wine Offerings?

Want to offer more creative non-alcoholic options?

Better Hospitality offers diversified beverage solutions developed by certified sommeliers (CMS) and top mixologists for your establishment.

After assessing the current program, our experts make sure that you are set up for success. We handle all of the details. From a comprehensive recipe book to updated inventory and bin systems, your team will have all of the tools needed to ensure that the costs, pricing and presentation of your beverage program are designed to drive revenue and a loyal following.

image.jpg
image.jpg

Staff Training

Better Hospitality will create a tailored staff training curriculum that covers area such as Steps of Service, Sales Techniques, Efficiency Tools, Conflict Resolution and Guest Retention.

Training may be scheduled before service to take advantage of line-up or while the restaurant is closed for an all staff meeting.

Ask about programs that offer grants and funding support to small business looking to train staff.

Workplace Health Compliance Support

Get the help you need modifying daily operations and staying up-to-date on post-pandemic local health and safety regulations while keeping your teams needs top of mind.

Better Hospitality can provide you with a solid game plan to keep your staff and guests safe while operating your business to maximize profitability.

  • Sanitation

  • Social Distancing

  • Open Streets and Sidewalk Cafes

  • Contactless Service

  • Decrease Exposure Risks

  • Build Trust Equity with Community, Staff, and Patrons

The BH Compliance Seal gives potential patrons and your surrounding community peace of mind; knowing that your business is not only following government mandates but that your establishment is committed to voluntarily implementing as many additional safety recommendations and best practices as feasible.

Better Hospitality can train one of your team members to help your business stay in compliance.

Improving Hospitality in Other Industries

 

Food & Beverage related Businesses

The food and beverage industry transcends full-service dining and bar experiences. Many vendors find themselves in the gap between achieving sales goals and less than stellar customer service reviews. Providing sales and customer service training to your team gives them the necessary tools and confidence to meet any goal. Every vineyard, farm, nursery, tasting room, distribution company, or vendor can benefit from providing a Better Hospitality experience to their clients.

A small investment in your team can prove beneficial to your bottom line.

Hospitality in the Tech World

Tech is one of the industries where skill and service might not naturally overlap. Imagine the impact of your product’s UX and Client Service Experience operating in alignment. Better Hospitality helps your team give memorable service experiences to every client using proven techniques and steps of service.

You know tech. We know service. Your team can excel at both.

Elevated Retail Experiences

Set your company apart by becoming more than a purchase, product or service to your clients. Fine tuning sale strategies and client approaches for your team creates opportunities for memorable experiences that exceeds all expectations. What others treat as a basic transaction becomes a thoughtful and tailored experience to your growing and loyal client base.

Be mindful and intentional with all interactions.